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Returns - Soona New York

Returns

Not every product is made of the same material. We strongly advice our customers to follow our CARE INSTRUCTIONS for each product to allow each piece to last as long as possible. Most golden pieces have gold plated components and must be taken care of properly.

IT IS VERY IMPORTANT TO KEEP YOUR PIECES OF JEWELLERY FROM MOISTURE, CHEMICALS SUCH AS PERFUME OR LOTIONS, DIRECT EXPOSURE FROM THE SUN AND TRY TO AVOID PLACING THEM ON SCRATCHING/HARD SURFACES. THIS WILL CONSIDERABLY SHORTEN THE LIFE OF YOUR PIECE OF JEWELLERY. DO NOT STORE YOUR PIECES OF JEWELLERY IN THE BATHROOM, THE MOISTURE WILL MAKE YOUR PIECES LAST ONLY A YEAR OR TWO. If you ever need to clean them, use a dry cloth to remove any sweat/lotions that may have got on to them. YOU SHOULD NEVER CLEAN THEM WITH BLEACH, PAINT THINNER, BAKING SODA OR OTHER ABRASIVE CHEMICAL.

We allow returns with a full refund before the first 30 days from purchase (shipping and handling not included). After those 30 days you can still return a piece only if there is a manufacture issue with the piece. In these cases, we will send the piece to the manufacturer of the piece for replacement/fixing.

If you decide not to return the piece, but still have problems with the piece you purchased, we will issue a GIFT COUPON for you to use in your next purchase, because we want you to love SOONA NYC!!!

If you wish to send pictures/video of the product that you consider to be faulty, please email them to us at sales@soonanewyork.com and we will reply within the next working day.

We at SOONA NYC believe that there’s always a solution to every issue. We will always try to make our customers happy, so be confident that if there gets to be an issue with your piece of jewellery we WILL solve it and make you HAPPY.